Account

How do I create an account?

Just set up your login email and password to create your personal account, the whole process is free.

Which areas can I use the Moxder service?

Moxder offers online services worldwide.

Can I cancel my account?

You can send a work order to cancel your account, which is irreversible.

I forgot my account login password?

The login email account is your only certificate. You can click on the password in the Customer Center and you will receive a password reset link.

Package

Can I try the Moxder service for free?

Moxder doesn't currently offer a free plan, but you can still contact sales for a coupon code.

What payment methods are available?

Credit card / Alipay / WeChat payment

Can I request a refund after I have purchased the package?

The purchase package has agreed to no refund agreement. Because the service is faulty, the system will automatically issue compensation to the customer account.

How to choose the package that suits me?

If you are: 1. Avid entertainment enthusiasts / white-collar/short video enthusiasts/developers with high stability requirements, use large traffic to upload and download users. Then, you need to choose an unlimited package to meet your needs. Corresponding to medium and heavy use, it can meet the needs of more than 90% of users.

Use

How to use after purchase?

After your payment is successful, first click on my package, you can view the details of the package, and click on the help to complete the subscription.

Why is my speed very fast?

Moxder has a total bandwidth of 60GBps to meet the needs of users. You can switch routes to get the best match.

The software is set and still not available.

Please send your detailed error message to technical assistance. The technical department is very fond of solving intractable diseases.

After the Windows system is used, can't access the Internet without opening the software?

Solution: Open the software and exit the software immediately to recover. You can also repair DNS through third-party software.

information

Will using your service expose my personal information?

You never have to worry about personal privacy leaks. More information about our Privacy Policy / Terms of Service.

Do you have any promotions?

Yes, the offer will be displayed in the Customer Center, or contact sales to get your exclusive offer.

After the package is opened, will it be automatically debited every month/year?

No, the service will only take effect if you take the initiative to pay.

Can I apply for the Moxder Alliance Promotion Program?

We are willing to join you and you must have used the Moxder service for 6 months.

Start

I need after-sales help, how to contact?

We provide 8 hours of workday online customer support. In addition, we have a 24-hour on-duty technician. If you need help during non-working hours, please log in to the User Center to submit a work order.

Support routing devices?

We support some router devices. For details, please contact online customer service or submit a work order.

Why limit the "online number" device?

In order to avoid the instability caused by the sharing of malicious services. We must adopt a benign "sustainable development" policy. Limiting the maximum number of simultaneous online means that the number of online IPs is exceeded and the new connection cannot be established.

Why not give a free trial?

We do not offer a free trial. We have been operating stably for 3 years, so there is no need to worry about service quality and stability. Each trial order also consumes our server quota, so it will increase the load on the server. The quality of service risk of the purchased user.

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